Grafton Gleams – Terms & Conditions

By using our services, you agree to the following terms.

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   First Clean

• Your initial clean is charged at double the standard price, unless agreed otherwise in advance.

• All pricing will be confirmed and approved by the customer before being added to our regular service round. This ensures a thorough deep clean to get your windows and frames up to standard for ongoing maintenance.

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   How We Clean

• We use a pure water system that effectively removes natural dirt from glass, UPVC, and rubber frames.

• Please note: We cannot remove stickers, adhesives, paint, rust, silicone, cement, or heavy staining/discoloration on frames or glass.

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   Cleaning Schedule

• We clean on a 4 or 8 weekly basis.

• Schedules may shift slightly due to weather or other factors.

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   Access & Safety

• Please ensure areas around your home are free from debris or hazards.

• If we cannot access certain areas, we may only clean accessible windows and take photos for reference.

• Full payment still applies if cleaning is partially completed.

• If access to the back of the property is blocked due to a locked gate, we will clean the front area only. Full payment will still be required.

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   Weather Policy

• We clean all year round, rain or shine!

• Cleans will only be postponed in extreme weather or unsafe conditions.

• If postponed, we’ll contact you and reschedule for the next working day.

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   Cancellations & Access

• Please be reliable.

• Full payment applies if a clean is canceled on the day or if access isn’t available.

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   Ending Services

• You can cancel at any time by calling 07734 281708.

• A minimum of 3 cleans applies, so if you cancel early, remaining visits must be paid.

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   Complaints

• If you’re not 100% satisfied, contact us within 24 hours.

• We’ll return the next working day to fix it at no extra cost.

• Complaints reported after 24 hours will not be re-cleaned.

• We do not offer refunds but will always fix issues promptly.

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   Payments

• Regular window cleaning is paid via direct debit (GoCardless) after your clean is completed.

• One-off services (gutters, conservatory roofs, soffits/fascia) are paid by cash or bank transfer on the day.

• Any fees from failed direct debit collections may be passed to the customer.

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✅ We’re here to keep your windows sparkling and your experience hassle-free!