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Frequently asked questions
How does the pure water fed pole method work?
Normal tap water contains a lot of impurities which is what leaves marks on the windows when it dries.
Our water goes through a series of filters which removes any impurities from our water which makes it pure.
This means as we clean the frames and glass there is nothing left on the window to leave any marks.
Can we have the frame, sills and doors cleaned?
Yes. We clean the frames. sills and doors as part of the service at no extra cost every time we clean the windows.
When using the water fed pole method, we are working from ground level and cannot see the upstairs sills so make sure you let us know if there is a problem that needs special attention.
How often do you clean the windows?
we offer Every 4 weeks or every 8 weeks window cleaning service.
We can also do one off cleans for you but this will cost more than a regular service.
What payment methods do you accept?
(GOCARDLESS DIRECT DEBIT)
We can invite you to sign up to GoCardless.
Once a clean has been completed payment is automatic. The banks talk to each other and payment will automatically be taken from your account within 5-7 days.
You will receive an email 2 days before any payment is taken from your bank.
This is completely safe and you can cancel at any time.
Do i have to be at home when you clean my windows?
No, we will contact you the day before to let you know that we are coming to clean. If access is required then we would need you to leave a gate unlocked for us.
When we are finished we will put a card through your letterbox or send you a text message to say we have been.
How will i know when you are due clean my windows?
As part of Grafton Gleams window cleaning service we will always send a courtesy text message the day before we are due to call.
Do you dry the windows?
When using our water fed pole method there is no need to dry the windows as they will dry spot free and shining every time.
Please do not dry the windows they will dry naturally on their own fine. This will be smear free, if you dry them yourself you will get smears. I know this will seem strange at first but trust me you will get shining clean windows.
What if im not happy?
If you are not 100% happy call us within 24 hours and we will come and find the cause of the problem and if it is our fault we will re-clean your windows.